Third Party Support
We help organizations decide whether third-party support & maintenance from providers is the right choice for software support. True visibility of your needs is the key to understanding your next steps.
Keep or Cancel 3rd Party Support?
Third-party support providers suggest that annual software support payments are double what they should be. While cutting annual fees in half or more is financially compelling, organizations must assess this value proposition independent of all the third-party providers.
Intelligent Bills empowers everyone in an organization with unequivocal evidence that eliminates anecdotal or emotional appeals to continue paying software support forever.
Support Service Utilization
Intelligent Bills bridges the gap between support payments and operational behavior to report on how support services are being utilized. This gap is filled by collecting and analyzing the version, update, and patch history for the software. This is vital for databases given the provider’s contention that only it can protect companies against data breaches, hacks, viruses, and cyberthreats.
Intelligent Bills collects service request history to assess how often customers are accessing Support and at what severity level. We also categorizes software versions by support status to expose old or aging software that is, or soon will be, end of life and unsupported.