Third Party Support

We help organizations decide whether third-party support & maintenance from providers is the right choice for software support. True visibility of your needs is the key to understanding your next steps.

Keep or Cancel 3rd Party Support?

Third-party support providers suggest that annual software support payments are double what they should be. While cutting annual fees in half or more is financially compelling, organizations must assess this value proposition independent of all the third-party providers.

Intelligent Bills empowers everyone in an organization with unequivocal evidence that eliminates anecdotal or emotional appeals to continue paying software support forever.

Interrogate Renewal Pricing

The startup phase can feel extremely daunting, no matter what stage of technology/wireless expense management (TEM) that your company is in. We help simplify the process, bringing our years of expertise and knowledge of technology trends...

Determine Optimal Fees

Over the years, technology has become an increasingly large percentage of corporate budgets and digital business across all industries. This business technology spend can be reduced and optimized if you know every option that is available for your...

Target Savings Opportunities

Future technology is emerging at an ever-quickening pace, and companies are asked to keep up if they want to stay competitive in their fields and keep customers happy. We access what innovative technology is in the market and decipher what IT strategy...

Execute Third-party Agreement

Future technology is emerging at an ever-quickening pace, and companies are asked to keep up if they want to stay competitive in their fields and keep customers happy. We access what innovative technology is in the market and decipher what IT strategy...

Support Service Utilization

Intelligent Bills bridges the gap between support payments and operational behavior to report on how support services are being utilized. This gap is filled by collecting and analyzing the version, update, and patch history for the software. This is vital for databases given the provider’s contention that only it can protect companies against data breaches, hacks, viruses, and cyberthreats.

Intelligent Bills collects service request history to assess how often customers are accessing Support and at what severity level. We also categorizes software versions by support status to expose old or aging software that is, or soon will be, end of life and unsupported.

Our Step-by-Step Roadmap

Analyze discovery data collected from scripts and asset management agents.

Discover which, when, and where patches and updates have been applied.

Analyze how often, why, and at what severity your technicians are accessing support.

Categorize installs by status, including Premier, Limited, Extended, and Sustaining.

Interview stakeholders to integrate short, medium, and long-term planning and priorities.

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