Vendor Management

Trust and Making MACD Changes

Should you trust your MMS or other provider to make MACD/plan changes on your behalf? Let me tell you a story. Recently, a provider executed a request for a plan change with a carrier on behalf of a client. They also requested it to be backdated to the beginning of the billing cycle. While I’m…

You are probably paying your Telecom vendor too much.

Have you watched your Telecom expenses continue to increase despite there being no clear reason? Does your staff do all they can trying to decipher invoices and compare rates/terms and conditions yet each month you are certain you’re paying more than you should. Maybe you’ve had a staff reduction, yet expenses have not declined despite…

Two Truths and a Lie about Enterprise Software Compliance

1. License compliance for most enterprise software is basically on the honor system. 2. It is critical to understand your enterprise software publisher’s distribution model. 3. Licensing compliance is a straightforward, timely process with minimal business disruptions.   Okay, we all know that last one is the lie. The BIG lie. Let’s talk truths. Know…

Repeat Savings Mean Repeat Customers.

One of the largest US holding companies has signed onto their 4th engagement with us inside of 6 months! But why? This client, already experiencing significant savings with Intelligent Bills, had performed detailed analysis on Microsoft licensing and was anticipating nearly 200K in savings. They reached out to us for advice and insight on their…

Top 3 Issues in Technology Expense Management (TEM) Implementations

Here are the top 3 most prevalent issues facing our clients regarding their new, in-progress or existing Technology Expense Management (TEM) implementations. 1.Inventory Integrity is Challenging for TEM Providers The biggest complaint our clients make is that their TEM provider does not have a complete and accurate inventory of their services.  This complaint is commonplace,…

Vendor Relationship Management – What’s Really Important?

Today, many companies believe they have a successful and positive relationships with their telecom, network and other technology vendors. The question we always ask regarding vendors, vendor relationship management and vendor performance is, what is REALLY important? What is MOST important to your business and your success? In both the domestic and global marketplace, AT&T…

Choosing the Right Provider for Successful TEM Implementation

TEM IMPLEMENTATION SHORTCOMINGS Many of the most recognizable TEM Organizations like Tangoe, Calero, CASS, and Sakon all suffer from implementations gone wrong. Based on direct firsthand experience, there are many reasons why problems continue to exist within the TEM space. If addressed and implemented correctly, clients would experience a state of Zen post-installation. Completing a…

Disaster Preparedness for Businesses-Adapting After the Pandemic

The spread of the coronavirus pandemic has taught us all a great deal. The least of which is the importance of being prepared. As individuals, we need to adapt and prepare in our ever day lives and business all over the world need to adapt and effectively implement disaster preparedness in order to keep commerce…

Increasing Efficiencies

A Fortune 10 Company was looking to increase overall efficiencies throughout a review and audit processes associated with their telecommunication costs for more than 7000 paper invoices.