The company, which spans across 25+ countries, was not receiving quality service or support from its communications and data network providers. Looking to help make a change, the Director of IT searched through their outlook contracts, remembering the great experience they previously had with Intelligent Bills.
Intelligent Bills found:
- $3.25 million total contract value.
- 90 days first site up and running with additional locations being incorporated every month.
- $124,488 additional value over 24 months
- Provided a turnkey solution where implementation was comparatively hands-off for the customer, requiring just a phone call a week.
- All location sites proactively monitored preventing packet loss, network downtime, and service degradation before a potential occurrence.
Wait, there’s more!
While fiscal considerations are always part of every decision, the price was never the biggest concern, so the customer wasn’t turned off by a slight cost increase. For the client, they wanted to be confident that they would receive the best service and support.
- Through a series of meetings, the needs were assessed, satisfaction was gauged, and various alternative options were discussed.
- Our subject matter experts engineered a solution that met the current and future state of the customer’s operations. Several network solutions were evaluated and quoted.
- After an RFI/RFP type effort with multiple vendors, it was determined that Masergy was the supplier of choice who provided the most comprehensive solution.
Through our extensive portfolio of best-of-breed providers, industry-leading back-office-, and unrivaled pre-and-post sales support, we provide our selling partners with the comprehensive service, advice, and support they need to ensure the success of their customers.