A leading supplier of high-quality automotive parts, products, and services were dissatisfied with its existing network solutions.

The Challenge:

The company, which spans across 25+ countries, was not receiving quality service or support from its communications and data network providers. Looking to help make a change, the Director of IT searched through their outlook contracts, remembering the great experience they previously had with Intelligent Bills.

The Results:

Intelligent Bills found:

  • $3.25 million total contract value.
  • 90 days first site up and running with additional locations being incorporated every month.
  • $124,488 additional value over 24 months
  • Provided a turnkey solution where implementation was comparatively hands-off for the customer, requiring just a phone call a week.
  • All location sites proactively monitored preventing packet loss, network downtime, and service degradation before a potential occurrence.

Wait, there’s more!

While fiscal considerations are always part of every decision, the price was never the biggest concern, so the customer wasn’t turned off by a slight cost increase. For the client, they wanted to be confident that they would receive the best service and support.

Strategy:

  • Through a series of meetings, the needs were assessed, satisfaction was gauged, and various alternative options were discussed.
  • Our subject matter experts engineered a solution that met the current and future state of the customer’s operations. Several network solutions were evaluated and quoted.
  • After an RFI/RFP type effort with multiple vendors, it was determined that Masergy was the supplier of choice who provided the most comprehensive solution.

Through our extensive portfolio of best-of-breed providers, industry-leading back-office-, and unrivaled pre-and-post sales support, we provide our selling partners with the comprehensive service, advice, and support they need to ensure the success of their customers.