ICONS-INDUSTRIES-09

Contract Renegotiation

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The Challenge

An insurance company with nearly 100 locations was a long time Verizon customer on a legacy TDM network, which could no longer support its business growth. The company needed their contract reviewed and re-negotiated. We wanted to make sure the customer was still working with Verizon, but at the same time, help streamline their spending and ensure the customer was getting the protection and service required for continued scalability and success.

RESULTS

Intelligent Bills found

$ 3 M
SERVICE CONTRACT VALUE
Intelligent Bills reworked their contract with Verizon to ensure that they were getting the proper services needed to safely and efficiently run their business.
3 YEARS
OF RELIABLE, SCALABLE SERVICE
allowing our client to grow securely and an opportunity to renegotiate in 18 months.
IMPLEMENTED 4G LTE BACKUP STRATEGY
for each location at a minimal cost.
CREATED A BETTER USE EXPERIENCE FOR CUSTOMERS
with fewer dropped calls and increased internet speeds.
IMPLEMENTED NEW ETHERNET-BASED NETWORK SOLUTION
which offered a better delivery model, resulting in a more efficient workplace.

But that's not all!

Intelligent Bills teamed with the Verizon Enterprise Account Team and identified an ethernet-based network solution for current and future usage.  The new technology proposed offered a better delivery model, resulting in a more efficient workplace. Fewer calls were dropped, internet speeds were increased, and the customer was provided with a better user experience.

Strategy

  • Upgrade all technology.
  • Spoke to a variety of suppliers to scope out the project and price out the most comprehensive solution, keeping in mind the need for scalability.
  • RFI/RFP Type effort with various vendors, Comcast was scored and selected as the most dependable solution capable of meeting their adjustable bandwidth needs, but also based on its high service marks, top-of-the-line infrastructure, and dedicated channel team.
  • Recommending the 3-year term with Comcast, with the plan to aid in their expansion in the future.

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