January 24, 2020

Contract Renewal Case Study

An insurance company with close to 100 locations was already an existing Verizon customer on a legacy TDM network, which couldn’t support it’s growing business needs and needed their contract reviewed and reworked.

The Challenge

Already a Verizon customer, Intelligent Bills wanted to make sure that the customer was still working with Verizon, but streamlining their spending and ensuring that the customer was getting the protection and service they required as they grew.

RESULTS

Intelligent Bills found

$ 3 M

SERVICE CONTRACT VALUE

Intelligent Bills reworked their contract with Verizon to ensure that they were getting the proper services needed to safely and efficiently run their business.

3 YEARS

OF RELIABLE, SCALABLE SERVICE

allowing our client to grow securely and an opportunity to renegotiate in 18 months.

IMPLEMENTED 4G LTE BACKUP STRATEGY

for each location at a minimal cost.

CREATED A BETTER USE EXPERIENCE FOR CUSTOMERS

with fewer dropped calls and increased internet speeds.

IMPLEMENTED NEW ETHERNET-BASED NETWORK SOLUTION

which offered a better delivery model, resulting in a more efficient workplace.

But that's not all!

Intelligent Bills teamed with the Verizon Enterprise Account Team and identified an ethernet-based network solution for current and future usage. The new technology proposed offered a better delivery model, resulting in a more efficient workplace. Fewer calls were dropped, internet speeds were increased, and the customer was provided with a better user experience.

Strategy

Upgrade all technology.
Spoke to a variety of suppliers to scope out the project and price out the most comprehensive solution, keeping in mind the need for scalability.
RFI/RFP Type effort with various vendors, Comcast was scored and selected as the most dependable solution capable of meeting their adjustable bandwidth needs, but also based on its high service marks, top-of-the-line infrastructure, and dedicated channel team.
Recommending the 3-year term with Comcast, with the plan to aid in their expansion in the future.

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