3rd Party Support

We help organizations decide whether 3rd party support and maintenance from providers is the right choice for software support. True visibility of your needs is the key to understanding your next steps.

Keep or Cancel 3rd Party Support?

3rd Party Support providers suggest that annual software support payments are twice what they should be. While cutting annual fees in half is financially compelling, organizations must assess this value proposition independent of any third-party providers.

At Intelligent Bills, we empower everyone in our client's organization with unequivocal evidence that eliminates anecdotal or emotional appeals by users and vendors to continue paying for third party support.

Interrogate Renewal Pricing

The startup phase can feel extremely daunting, no matter what stage of technology/wireless expense management (TEM) that your company is in. We help simplify the process, bringing our years of expertise and knowledge of technology trends...

Determine Optimal Fees

Over the years, technology has become an increasingly large percentage of corporate budgets and digital business across all industries. This business technology spend can be reduced and optimized if you know every option that is available for your...

Target Savings Opportunities

Future technology is emerging at an ever-quickening pace, and companies are asked to keep up if they want to stay competitive in their fields and keep customers happy. We access what innovative technology is in the market and decipher what IT strategy...

Execute Third-party Agreement

Future technology is emerging at an ever-quickening pace, and companies are asked to keep up if they want to stay competitive in their fields and keep customers happy. We access what innovative technology is in the market and decipher what IT strategy...

Service Utilization

Intelligent Bills bridges the gap between support payments and operational behavior to report on how your support services are being utilized. This gap is then filled by collecting and analyzing the version, update, and patch history for the software. This is vital for databases given a provider’s frequent contention that only they can protect you from data breaches, hacks, viruses, and cyberthreats.

In addition, Intelligent Bills collects service request history to assess how often customers are accessing support services and at what severity level. We also categorize software versions by support status to expose old or aging software that will soon be expired or unsupported.

Our Step-by-Step Roadmap

Analyze discovery data collected from scripts and asset management agents.

Discover which, when, and where patches and updates have been applied.

Analyze how often, why, and at what severity your technicians are accessing support.

Categorize installs by status, including Premier, Limited, Extended, and Sustaining.

Interview stakeholders to integrate short, medium, and long-term planning and priorities.

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